Technical Support

When it comes to legacy network hardware that is end of life, we can provide Customer Technical Assistance Center (CTAC) options to end users on select equipment platforms. 

Service provider central offices and exchanges are becoming increasingly unmanned in order to reduce costs and the in house technical knowledge base for legacy end of life hardware reduces over time creating a demand for 3rd Party technical support.

Due to our existing test and repair capabilities, we have extensive in house system level technical expertise covering many legacy platforms.

. Remote Technical assistance troubleshooting system failures

. Remote system monitoring options

. Technical assistance with system turn-up, provisioning & configuration

. Technical assistance with hardware upgrades, replacements or substitutes

. Technical assistance with system de-installation & de-commissioning

. Technical assistance with data backups related to old storage technologies

. Technical assistance with cabling and power

. Network Operations Center (NOC) services